Infrastructure

NK Support Network Operations Center

The 11,000 square foot NK Support Data Center facility contains everything needed to ensure your mission-critical Internet operation is functioning at the highest perfomance levels. A full list of features/services in usage in the Network Operations Center is found below. For more information, please contact us directly.


Network Operations Center Features

Connectivity

The network is connected via 10-Gigabit Ethernet & 2.5Gbps Wavelength handoff(s) on redundant/dual-path OC48/OC192 DWDM fiber-optic transport connections to XO™ Communications and Zayo™ Bandwidth. Verizon™ (Formerly Bell Atlantic PA) and Frontier™ Communications (Formerly Commonweath Telephone – CTSI), fiber is also available in the facility. The network currently connects POPs (Points of Presence) in Scranton, Philadelphia, & NYC. Transit is provided via multiple 10-Gigabit/Gigabit Ethernet transit circuits from Global Crossing™ (http://www.gblx.com), Cogent™ Communications (http://www.cogentco.com), BTN™/PCCW™ (http://www.btnaccess.com), XO™ Communications (http://www.xo.com), Hurricane Electric™ (http://www.he.net), & Deutsche Telekom™ (http://www.deutschetelekom-icss.com). Also peers with multiple carriers at the New York Internet Exchange™ (http://www.nyiix.net). For redundancy, currently running BGP4 (border gateway routing protocol) to maintain the speed and uptime. If one backbone line goes down, it will balance the load to the other(s). If one line gets congested, it will load balance the traffic. Currently negotiating with additional major backbone providers to open POPs in the Scranton PA facility, with XO™ Communications being available already at this time. is currently the only major data center/co-lo facility within 60-75 miles of the Tier-3 Scranton/Wilkes-Barre PA USA Metro Area.

Failsafe Power Supply

Our Network Operations Center currently has 1200amps 480V & 800amps 208V 3-Phase power currently available from PP&L™ (Pennsylvania Power & Electric). The facility is currently backed up and protected by multiple 275KVA and 160KVA Powerware™ 9315/9395 facility-wide UPS (Uninterruptible Power Supply) systems, which feed PDI™, MGE™, & Liebert™ PDU (Power Distribution Unit) systems. In a very rare case of utility outage, our Cummins™ 250KW & Detroit Diesel™ 580KW & 675KW deisel generators start automatically, taking over for the UPS systems and supplying all necessary power for the facility. The generators interface to the power grids thru Asco™ 7000 & RussElectric™ RTBD automatic transfer panels. With multiple fuel tanks on-site, the generators are capable of running without refueling for approximately 48 hours.

Environment

Precision-controlled raised floor air conditioning systems protect and cool mission-critical servers and equipment in the Network Operations Center. The facility is controlled by multiple 30-Ton APC™/Airflow™, 20-Ton Liebert™, & 20-Ton Data Aire™ dual-compresser redundant systems. These systems provide a virtually dust-free and particle-free computing environment, with temperature, humidity, and air-quality regulation.

Security

Restricted access to the Network Operations Center is monitored by qualified personnel 24 hours a day, every day. Visitors and clientele are only allowed on-site if escorted by Network Operations Center staff. The entire Network Operations Center is monitored, ensuring prompt response and thorough coverage to fire or security alarms. We supply all our Network Operations Center customers with advanced firewall, encryption, intrusion detection and other security measures. We maintain a full digital video surveillance system of the Network Operations Center, with full on-site and off-site recording.

Backup Systems

All of our servers come with daily full and incremental backups. Your backups are transfered to remote storage and therefor are completely secured in the event there is a hardware or software fault on your servers. This helps to ensure your data is safe even in the worst case scenario of your server being hacked; the intruder will not be able to touch or corrupt backups, allowing your server to be restored.

24x7x365 Monitoring

The Network Operations Center uses industry-standard SNMP (Simple Network Management Protocol) and provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems, and servers. The Network Operations Center also monitors power, environmental factors (such as temperature and humidity), generator status, and network connectivity. All critical services/ports are monitored as well, including FTP, HTTP, SMTP, HTTPS, SSH, TELNET, and POP3. We provide network monitoring of the Local Area Network, Internet connectivity (all routers, switches, and wiring), and the Internet backbone via MRTG. Our close and constant communication with our upstream backbone providers ensures that our customers have constant access to high-performance Internet connections. Failure on any monitoring service results in audible alarms, LAN messages, and alerting our staff paging system. NK Support offers remote cold boot hardware for dedicated server and co-location clients, with private, password protected, web based access.

Hardware

The Network Operations Center utilizes ONLY top name brand hardware. The network is centered on Cisco™ 6500-series border/core routers and 4900M switches, connecting via Gigabit Ethernet (1000mbps) to the Cisco™ 6500-series aggregation switches. Hewlett Packard™ Procurve™ & Extreme™ Summit™ 24/48/4 managed distribution switches comprise the power and stability of the internal network, operating at 10/100/1000 mbps switched ethernet speeds. The network is protected from Distributed Denial of Service (DDOS) attacks via Cisco Guard™ protection systems. Hardware utilized in the facility is comprised of name brands, including the following: Intel™, Asus™, Supermicro™, AMD™, Adaptec™, Cisco™, Kingston™, Micron™, Crucial™, 3Ware™, Maxtor™, Abit™, Western-Digital™, Seagate™, Hitachi™, Dell™, Realtec™, & Belkin™, APC™, Tripp-Lite™, Powerware™, & Liebert™. Facility monitoring is provided by a Geovision™ Digital Video System over Sony™ & Panasonic™ CCTV cameras.