Full cycle of IT services
Why choose our services
If you look for reliability, hard work and highest competence in the industry – NK Support should be your choice, learn from our mistakes. I have dealt with other server administrators before, none of which have been as helpful and reliable as NK Support. They know what they are doing and care about my business. Our server, running multiple websites, and are important to me and my clients so any potential issues with the server affect them. With NK support I have peace of mind and to sleep at night knowing my server is live and issue free. On multiple occasions, NK Support have went above and beyond what was required to do.
UNBELIEVABLE! OUTSTANDING! 100% RELIABLE! You will not find a more dedicated team to manage your infrastructure than this group. They are the hardest working, most loyal and honest group of men I have ever had the pleasure of working with. I consider them family and an asset to my team and my clients that we service together. Don’t pass NK up or you will end up paying more and coming back later. If you want more info, ask them to give you my email and I would be delighted to speak with you.
NK has always been there to resolve my issues quickly regardless of the time of day or night. They always make sure Im satisfied with their work and they have been able to take care of any server issues. I will be using them for years to come, its one part of my business I know is covered.
Doug PetrieInterMarket Media Group
When i first heard about that it is possible to outsource the troubles with SysAdmin i thought: Well, sounds all good but can i trust these guys ? I overcame my doubts and let them manage the first servers. And it really worked. When we had a critical incident where our servers did not come back NK Support spend most of their resources just to bring our machines back within a few hours. I must say that with my inhouse sysadmin it would have taken me 2-3 days. So, all in all: Safe money, safe nerves, safe time and sleep well – NK Support will handle it for you. Ask yourself: Can my inhouse sysadmin work 48 hours nonstop to bring my servers back ? NK Support with their resources can.
Harald StucklerJobmonitor Global Limited.
NK were EXTREMELY helpful, professional and devoted to making sure our system was working perfectly. I’d highly recommend them to anyone needing very highly technical problems solved in the backend. Thank you guys!
NK Support has been wildly useful hosting service for us. We get a service faster and at ¼ of the cost of using other providers.
Right now NK support manage my server for over a year. When there are problems, Nick and his team will respond quickly and solve the problem at lightning speed. I’m very happy with their service. Communications go smoothly thru their ticket system, mail of messenger.
Finding the ‘right fit’ with a support company is not always easy. We found the ‘perfect’ fit though with NK Support. All staff are very knowledgeable and use a no-nonsense approach to aiding the customer. Also important to us was that you know who you deal with – You don’t deal with support staff no. 53 in one email and support staff no. 174 the next email. When you use NK Support, you know who’s on it, how to reach him and what progress is. Simply put: You know they have your back so you can aim your focus where it belongs: your business.
Christoph De VosStartmedia
After searching for some time and dealing with numerous external server administration companies, I finally found Nick Keefen and NK Support through oDesk. Working with NK Support has been a breath of fresh air, it has taken a huge burden off of my shoulders and I will continue to business with them for the foreseeable future. Feel free to contact me for a more detailed customer review of their services. Managing Director, Sarsen
We operate a number of ecommerce sites where any downtime is expensive. NK are our go-to guys to prevent that from happening, and they have never failed us. We recommend them highly and without reservation.
NK have been our sys-admins for almost two years now, and they’re the best we’ve had so far. They were able to optimize our server and set it up so we could get maximum performance out of our hardware. They’ve also been prompt in replying to our e-mails and doing whatever minor little jobs we ask of them.
I cannot speak highly enough of Nick and his team. Very professional and always available to sort out any problems ASAP. Keep up the great work guys. Kind regards Paul Lynch CEO
Paul LynchOutsourcing4U Ltd
Frequently Asked Questions
Little of questions that we got asked frequently
What is server management?
Server management is a full system administration service for your server. It includes security, daily data backups and updates.
You need your servers to be running 100% of the time? What about being kept up to date with the latest software & patches? NK Support take this job seriously and manage your server(s) 24 hours a day, 7 days a week and 365 days a year.
Managing a server can a time consuming task and difficult at times. We understand that this is probably not your business’ core function and you may not have the ability to monitor your servers round the clock.
NK Support offer you peace of mind! We will take that responsibility off your shoulders and manage this process for you.
Why do I need Server Management?
- Your data isn’t safe – don’t take risks. Who is backing up your server regularly and ensuring these will meet your needs in the event of a crash or being hacked?
- Having a server management service gives you the peace of mind. There is nothing like knowing that you are secure. We give you that confidence.
- Did you know that your server is vulnerable without regular server reviews and updates?
But I already have server management don’t I?
- Many companies say they are selling you a managed server. But what they are really doing is just passively monitoring your server to ensure that the lights are on.
- If you read their terms or FAQ you will find that many companies offer only initial setup reviews of your server and everything else will be dealt with for a huge hourly rate.
What about security?
- Server management removes the need for you to keep abreast of the latest patches and key software releases for your server. We do that for you. We regularly review, monitor and proactively update your server to help prevent your server being compromised. If you have any special security requirements, please contact us. Beware that cheaper solutions don’t offer pro-active software & security updates. This leaves your server exposed!
- We regularly review your server to ensure it has the latest control panel updates and security patches.
- Only with human reviews can you ensure the best coverage for your server.
- We can work with you to ensure that any major upgrades do not affect the applications running on your system. We help ensure that all your applications continue to work.
What is your backup policy?
- We have a standard backup plan for each of your servers. This includes a snapshot taken nightly which includes regularly changing data (including files) and databases. We also perform a full server back up of the entire OS weekly.
- We also look at optimizing your backup plan to suit your particular needs. We can implement live database replication through to incremental backups. Incremental backups are great for file system changes or large email repositories. We can also work with you on tweaking the full server backup regime.
Tell me about Backup Restoration & Recovery
- If you ever need a server restore, we will your server back to normal.
- Maybe you have messed up a domain’s database? In this case we can also implement a restoration of your database to a particular snapshot. Just let us know.
- If your server is crashed or hacked? We will investigate how and rebuild your system from your backups (and prevent it from happening again).
I get a personal supervising System Administrator (“sysadmin”)?
- We will assign you a named supervising system admin for your account. This allows you to get familiar with your admin and allows you to form that important one-to-one relationship. We give you a personal service.
- You are not working with a depersonalized company.
Where are you located?
NK Support runs the head office in Warsaw, Poland, and core team in Minsk, Belarus.