Server Management
Our Premium Server Management solution offers you peace of mind. We assign a personal administrator to look after your server. Rest assured you can trust your server with us, we are totally dedicated to your specific needs.
Bulk Discounts:
- $150/month for a single server
- $130 per machine for 2-4 servers
- $110 per machine for 5-9 servers
- $100 per machine for 10-19 servers
- 20+ servers: please contact sales for a quote
Key Features:
- Unlimited Basic Support hours, full server management
- Personal Linux/Unix system administrator managing your account
- Immediate response to critical tickets 24/7/365
- Daily server backups, setup and maintenance
- Pro-active OS and system software updates
- Support availability via phone/IM/email
- 4 free billing units of Advanced Support monthly
- 30 GB of free backup storage included
- Automated service monitoring
- Software optimization
Reference
Basic Support
Basic Support includes 24×7 Linux-Admin management and troubleshooting of all system software installed on the server that guarantees the highest quality service for you. Examples of work that falls under Basic Support:
- website outage
- ftp not working
Advanced Support
Advanced Support includes:
- new software installation
- existing software configuration changes
- new accounts/websites setup
- troubleshooting of the client applications (e.g. php/perl/java webapps, self-installed or self-managed software)
- troubleshooting of server problems caused by the customer’s actions